Verse
A business talking to thousands of customers on WhatsApp is running a contact centre. Most of them are running it off one phone.
- 3
- Ways to answer: flow, assistant, person
- 1
- Inbox the whole team works from
- 0
- Conversations owned by a private handset
The problem
WhatsApp is where your customer already is, and the channel you can least afford to run informally. Broadcasts go out from a personal handset. Leads land in a chat nobody owns.
What we did
- 01
Approved template campaigns to thousands of contacts, with the delivery state of every message visible.
- 02
Leads arrive on their own, from a spreadsheet, a Click-to-WhatsApp ad, or a form on your site.
- 03
One shared inbox, so a conversation belongs to the business and not to whoever answered it.
- 04
Three ways to reply on the same thread: a guided flow, an assistant trained on your documents, or a person.
Where it landed
One dashboard covers the whole route, from the click that started a conversation to the message that arrived. Nothing important lives on somebody's phone.
Built with
- WhatsApp Business API
- TypeScript
- Next.js
- PostgreSQL
- Queues and webhooks